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Omni Amelia Island Resort FAQ Amelia Island, Florida

Reservation Details
RESERVATION DETAILS 

What is the cancellation policy for custom trip? 

  • Cancellations outside 14 days receive a 100% refund. 
  • Cancellations inside of 14 days you will receive a 50% refund of the total monies paid. 
  • Postponements inside 14 days and at least 4 days ahead of arrival date will receive a 100% credit for future use, valid for 365 days. 
  • Postponements inside 4 days will receive a 50% credit for future use, valid for 365 days 
 

What are the payment details?

  • When booking your tennis and accommodations through CDT, you are prepaid in full for your trip, except for incidentals. When you check-in at the front desk, you will be required to put a card on file for incidentals. The Omni will put a hold amount on your card which will drop off upon check-out minus any incidental charges. 
  • If you have any questions regarding your incidental charges, please contact the front desk at check-out. If you still have questions upon leaving the resort, reach out to your travel specialist with CDT.  
 

What is the number for travel specialist?

  • If you have any questions regarding a custom tennis vacation booked through Cliff Drysdale, please call your travel specialist at 866-397-4040. 
CHECK-IN AND ACCOMMODATION DETAILS 

What is the address to the main hotel?

  • 39 Beach Lagoon Road, Amelia Island, FL 32034 
  • Check-in is at 4pm 
  • Check-out is at 11am 
  • Early and late check-outs can be requested, but they are not guaranteed. 

Can I add my Omni Guest Select number to this reservation?

  • Unfortunately, when booking through Cliff Drysdale Tennis, we are unable to add your member number to your reservation due to the already discounted rate when bundling your tennis and accommodations. 
 

What can I expect when staying in a 1, 2, or 3 bedroom villa?

  • The resort offers Resort View and Ocean View 1–3-bedroom Villas. The Villas are all unique in aesthetic, and we cannot guarantee which group of Resort View or Ocean View Villas you will be placed in. Bedding varies in each Villa, and we cannot guarantee the bedding combination. Typically, 1-bedroom Villas have 1 king, 2-bedroom Villas have 1 king and 2 twin beds, and 3-bedroom Villas have 1 king, 2 twins, and 1 queen bed.  Resort View Villas are in the interior of the resort about half a mile from the beach. Ocean View Villas are located near the hotel and beach. Each Villa has a full-sized living room, kitchen, and dining room. Typically, each bedroom within the Villa has its own bathroom, but we cannot guarantee. 
  • You have access to all resort locations and amenities when staying in the villas.  
 
Can I request a roll away bed? 
  • There is a $35 charge for a roll away bed, and they are only permitted in King size rooms in the main hotel. 
Does my room have a fridge, coffee, washer or dryer? 
Main hotel:  
  • Each room in the main hotel has an in-room coffee station and hair dryer. 
  • There are no microwaves in the hotel rooms. 
Villas: 
  • The villas have access to a washer and dryer within the unit or within the villa complex.  
  • Each of the villas have a refrigerator, oven, microwave, coffee station, and basic kitchen supplies. 
  • If your villa does not have a hair dryer, please request this from the front desk. 
 
Does the Omni Amelia Island Resort allow pets? 
  • The Omni Amelia Island Resort allows one dog per room under 50 lbs at the resort. First floor rooms of the Sunrise Wing have been reserved for guests bringing dogs. A $200 non-refundable cleaning fee per room per stay will be applied at checkout. Omni Amelia Island Resort does not accept any other animals. Dogs are not permitted in the restaurants, spa, pools, pool decks or meeting rooms unless authorized as a service animal. For more information, please go online here: https://www.omnihotels.com/hotels/amelia-island/property-details/policies  
  • No pets allowed in the villas, only in the hotel first floor rooms.
 
Can I ship a package to the Omni? 
  • Yes, the you are able to ship packages to the Omni for your arrival. CDT cannot assist or guarantee any packages are not lost in transit once signed in the mail room. If your name is not the primary name on the room reservation, the Omni will reject the package. For more information, please contact the Omni concierge. 
 
What is the map of the resort?
 
TRANSPORTATION INFORMATION 
How does the transportation to and from the airport work? 
  • The Omni Amelia Island Resort is located 29 miles northeast of the Jacksonville International Airport (JAX). The resort does not offer direct transportation to and from the Jacksonville International Airport, however there are private shuttles or taxi services are available through East Coast Transportation. All major rental car agencies are located at JAX and reservations in advance are typically inexpensive. If you are going to rent a car, please try Enterprise or National for a Cliff Drysdale Tennis discount (https://legacy.enterprise.com/car_rental/deeplinkmap.do?bid=028&refId=CLIFFDRY).   
 
How can I get around the resort property? 
  • The resort is a large property spread out along the beach. Guests can walk along the hiking paths or ride the complimentary shuttle to anywhere on the resort. 
  • Other guests choose to rent bikes or golf cards from Amelia Wheels. More information is online here. You can reserve golf carts online or call at: 904-277-5120 
 
Does the resort offer valet or self parking?
  • Self parking is available at the main hotel for $20/night. Valet parking is available for $35/night. The resort has Tesla charging stations available on the property.  
 
TENNIS DETAILS 
What is the number for the tennis pro shop? 
  • If you need to reach out directly to the tennis pro shop with any questions, please call 904-277-5145 
 
Where are the courts located? 
  • The address to Racquet Park is 142 Racquet Park Dr, Fernandina Beach, FL 32034 
  • If staying at the resort, you are able to ride the complimentary shuttle from the hotel lobby or the front of your villa.  
  • The tennis courts are approximately 1 mile from the main hotel.  
  • The villas are spread out across the resort, and the villas could be up tp 2 miles from the courts. Some resort view villas could be anywhere from 500 feet to 1 mile from the tennis courts. 
  • If not staying at the hotel use the Verandah Restaurant as your destination, not the address to the main hotel. The restaurant is located directly next to the tennis pro shop, and there is a parking lot outside the gate just off of A1A. 
 
How can I request lesson times or game matching services?
  • When registering, please outline your preferred times for lessons each day. We do our best to accommodate them based on availability with our staff for each day throughout your trip. We cannot guarantee your preferred time, but we will get as close as possible. 
  • Our coaches are happy to help game arrange with other resort guests and locals during your trip. We cannot guarantee any specific match ups until you have arrived. We always recommend talking to guests in the morning clinics, as they are typically looking for more play as well.  
 
What do the daily morning tennis clinics from 9-10 and 10-11am focus on?
  • The first hour focuses on technique, and the second hour builds on point play and strategy. Each day has a specific focus. 
  • Our goal is to keep the player to coach ratio under 6:1, and many times it is 4:1.  
  • Mon- Groundstrokes (Forehand and Backhand, hitting from the baseline, ball bounce) 
  • Tue- Volleys (out of the air at the net) 
  • Wed- Doubles Strategy 
  • Thur- Live ball/point play clinic 
  • Fri- Groundstrokes 
  • Sat- Volleys 
  • Sun- Doubles 
 
Can I add on court reservations for additional play on my own? 
  • When booking your tennis and accommodations through CDT, you are able to reserve courts for additional play on your own at no additional cost. We can accommodate up to 2 hours/group/day. Requests can be made prior to arriving and are based on availability at the time of inquiring.  
  • If booking your accommodations separately, you are unable to reserve courts to play on your own due to resort rules.
 
After booking, can I add on additional clinics and lessons? 
  • Yes. Even after booking, please reach out to your tennis travel concierge from your original quote, and they are happy to look at adding on additional clinics or lessons at the a la carte rate. Adding on clinics and lessons are based on availability. 
 
Is there a dress code at Racquet Park?  
  • Tennis shoes are required on the courts, but clothes of any color are allowed.  
 
Are rackets available to demo?
  • Yes, our tennis pro shop offers a variety of Head tennis racquets and pickleball paddles for demo, and they are full service with stringing. 
 
 
ADDITIONAL ACTIVITIES AVAILABLE ON THE RESORT 
Do you want to add on golf to your stay?  
  • The Omni Amelia Island Resort has multiple golf courses. This can be added to your trip directly with the golf pro shop. View the Omni Amelia Island Resort Golf webpage here. You can book your tee time here. The number to the Golf Pro Sho is: 904-277-5907. 
 
Does the resort offer childcare? 
 
What other activities does the Omni offer?  
 
Do you want to add on Spa services to your stay? 
  • This can be added to your trip directly with the spa. To make reservations or view the spa menu please visit the spa webpage here. You can also call to make a reservation at 904-277-5907. 
 
FOOD OPTIONS 
Where can I order groceries? 
  • We recommend ordering groceries from Harris Teeter at 4800 1st Coast Highway or Publix at 1421 Sadler Road. Both grocery stores offer scheduled pickup or delivery to the resort. 
 
What are the reservation information for meals on the property? 
  • There are 9 dining options on the resort. Please click on the links to view menus, pricing, or make reservations. For assistance with large group reservations please contact concierge at 904-432-1467. 
  • Bob's Steak & Chop House Dinner at Bob's isn't just a meal, it's an experience with a lively atmosphere and simple elegance. Bob's offers prime steaks, chops and seafood served by a friendly and knowledgeable staff. Reservations are recommended. You can make a reservation online here: Make a Reservation - Bob's Steak & Chop House   
  • Verandah RestaurantEnjoy house made pasta and seafood with a coastal Mediterranean influence along with an extensive yet approachable wine list in a relaxing setting. Delivering the flavors of the local Atlantic Ocean and neighboring farmers directly to your plate, our chefs' dedication to the finest local ingredients guarantees that what's fresh is what's for dinner.Reservations are recommended. You can make a reservation online hereVerandah Restaurant   
  • Oceanside As casual as the beach, Oceanside offers flip-flop friendly views of the ocean with authentic local seafood tastes. 
  • Falcon's Nest Enjoy the best burger in town at the Falcon’s Nest, a restaurant and family-friendly pub that pays homage to civil and military aviation. With 7,000 square feet, HDTV's, NFL Sunday Ticket and fascinating aviation memorabilia, it’s the perfect spot to "fly by" to watch the game, dine with family or meet your friends. Reservations not required. 
  • Marsh View A naturally inviting gathering place, the Marsh View Bar & Grill offers a menu of southern-inspired, casual fare in a venue overlooking vistas of the marsh, Intracoastal Waterway and ninth hole of the Oak Marsh Golf Course. Dine on a blue crab quesadilla or a variety of salads, sandwiches and wraps. Reservations not required.  
  • Natural Slice Pizza Located within The Shops at Omni Amelia Island, this family-friendly, surf-inspired pizza joint and shop serves a myriad of fresh ingredients on hand-tossed dough. Between specialty pizzas and create-your-own options, you are destined to find the perfect pizza just for you! Reservations not required.  
  • Marche Burette From hearty breakfasts and weekend brunch to homemade pastries, Marché Burette is the restaurant & gourmet market of your dreams. Step back in time at the grocery and wine shop featuring gourmet products from French Farm, Savannah Bee Co., Pelican Bay, Peterbrooke Chocolates, Nancy's Candy and more! Reservations not required.  
  • Sunrise Cafe  Enjoy breathtaking views of the Atlantic Ocean and Amelia Island’s most indulgent breakfast. Our “Morning Table” buffet is offered as part of our "Safe & Clean" programming. Reservations Recommended. You can make a reservation online here: Sunrise Cafe .  
  • SeaglassLocated directly off the hotel lobby, guests can pick up Stance Coffee and light breakfast fare in the morning and indulge in terrace views, and small bites dinner service and full bar in the evening. Reservations not required.  
 
What are the off property recommendations?
  • For dinner options off the resort, we would recommend:  Bar Zin (about 1 mile north of the resort), Cucina South (next door to Bar Zin), Espana (a Spanish restaurant downtown Fernandina), and Salty Pelican (a sports bar atmosphere with a beautiful view at sunset). Other options would be Salt (very high end at the Ritz-Carlton) or Burlingame. All these options are great local spots. You can also ask your coaches for local recommendations upon arrival too.
 
WEATHER 
What is the average weather in Amelia Island ?
 
What if it rains or we experience inclement weather throughout our trip? 
  • The weather forecast is changes quickly day to day in Amelia Island. If rain or weather affects any of the scheduled tennis, the Director of Tennis will do their best to reschedule while you are there. If they are unable to do so, we will issue a refund for any missed tennis.  
Check in and Accommodatios
Transportation Information
Tennis Details
Activities
Food Options
Weather
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