THE ULTIMATE IN TENNIS, PICKLEBALL AND PADEL TRAVEL
Frequently Asked Questions
Park Hyatt Aviara
RESERVATION DETAILS
What is the cancellation policy?
For the full cancellation and weather policy, please go online here.
What are the payment details?
When booking your on-court details and accommodations through Experience Travel, you are prepaid in full for your trip, except for incidentals. When you check-in at the front desk, you will be required to put a card on file for incidentals. The resort will put a hold amount on your card which will drop off upon check-out minus any incidental charges.
If you have any questions regarding your incidental charges, please contact the front desk at check-out. If you still have questions upon leaving the resort, reach out to your Racquets Travel Advisor with Experience Travel.
What is the number for a Racquets Travel Advisor?
If you have any questions regarding a trip booked through Experience Travel, please call your Racquets Travel Advisor at 866-397-4040.
TRANSPORTATION INFORMATION
How does the transportation to and from the airport work?
Park Hyatt Aviara is located 30 miles from the San Diego International Airport (SAN) and 3 miles from the McClellan-Palomar Airport. The resort does not offer direct transportation to and from the airport, however all major rental car agencies are located at SAN and reservations are typically inexpensive. If you are going to rent a car, please try Enterprise or National for a Experience Travel discount (https://legacy.enterprise.com/car_rental/deeplinkmap.do?bid=028&refId=CLIFFDRY).
How can I get around the resort property?
There is a 24/7 on-property shuttle service. Once you are on the property all amenities are located within a very short walking distance.
Does the resort offer valet or self-parking?
Self-parking is available for $55/night. Valet parking is $68/night.
Is there parking at the courts?
Yes, there is a parking lot at the courts. The courts address is 7447 Batiquitos Drive, Carlsbad CA 92011.
Is there a resort map?
ON COURT DETAILS
Where are the courts located?
The courts are a 5-10 min walk down from the resort. There is a shuttle provided to and from the courts. The courts address is 7152 Kingfischer Lane, Carlsbad CA 92011.
How can I request lesson times or game matching services?
When registering, please outline your preferred times for lessons each day. We do our best to accommodate them based on availability with our staff for each day throughout your trip. We cannot guarantee your preferred time, but we will get as close as possible.
Our coaches are happy to help game arrange with other resort guests and locals during your trip. We cannot guarantee any specific match ups until you have arrived.
Can I add on court reservations for additional play on my own?
When booking your tennis and accommodations through Experience Travel, you are able to reserve courts for additional play on your own at no additional cost. We can accommodate up to 2 hours/group/day. Requests can be made prior to arriving and are based on availability at the time of inquiring.
If booking your accommodations separately, you are unable to reserve courts to play on your own.
After booking, can I add on additional clinics and lessons?
Yes. Even after booking, please reach out to your Racquets Travel Advisor from your original quote, and they are happy to look at adding on additional clinics or lessons at the a la carte rate. Adding on clinics and lessons are based on availability.
Is there a dress code on court?
Appropriate court shoes are required on the courts, but clothes of any color are allowed.
Are racquets available to demo?
Yes, our pro shop offers a variety of Wilson tennis rackets and pickleball paddles for demo, and they are full service with stringing.
ADDITIONAL ACTIVITIES AVAILABLE ON THE RESORT
Do you want to add on golf to your stay?
Aviara Golf Club in Carlsbad is the San Diego area’s only golf course designed by Arnold Palmer. It has been named the #1 golf resort in Southern California by the readers of Condé Nast Traveler and has also been recognized as one of the country’s best resort golf courses by Golf Digest and Golf Magazine. Contact the golf club at 760-603-6900 or visit their webpage.
What other activities does Park Hyatt Aviara offer?
Carlsbad Premium Outlets-The resort provides a shuttle service to/from.
Do you want to add on Spa services to your stay?
Miraval Life in Balance Spa Aviara accepts requests for appointments. To schedule a reservation, call us at 760-603-6902.. For more information visit the spa webpage here.
FOOD OPTIONS
What is the reservation information for meals on the property?
Please click on the links to view menus, pricing, or make reservations. For assistance with large group reservations please contact concierge at 760-448-1234.
Ponto Lago Immerse yourself into a refined modern setting featuring Baja-inspired cuisine and specialty cocktails composed of mezcal and tequila. Enjoy a show kitchen allowing you to get an inside look behind the scenes bringing Chef's creations to center stage
Ember & Rye -Dine overlooking the 18th green at this Richard Blais steakhouse...of sorts. This delightful collaboration with acclaimed chef and television personality offers delectable steaks and fresh seafood dishes rooted in fine local ingredients, served in a casual, vintage clubhouse setting located at the signature Arnold Palmer designed Aviara Golf Club.
Pacific Point The perfect chic spot to sip your favorite cocktail and savor a bite to eat while watching one of Carlsbad’s finest sunsets from the indoor dining room or out on the terrace.
Waters Edge Relax poolside in the ocean breeze while savoring culinary classics, refreshing handcrafted cocktails, and beautiful coastal views.
In-Room Dining. Looking for a fine dining experience in the comfort of your hotel room or suite? Room service at our San Diego hotel features an extensive menu, available any time of day, that is ideal for time-zone-hopping travelers visiting the San Diego area, impromptu meetings or quiet, private dining.
WEATHER
What is the average weather in Carlsbad California?
What if it rains or we experience inclement weather throughout our trip?
If rain or weather affects any of the scheduled-on court time, the Director of Racquets will do their best to reschedule while you are there. If they are unable to do so, we will issue a refund for any missed on court time.