THE ULTIMATE IN TENNIS, PICKLEBALL AND PADEL TRAVEL
Frequently Asked Questions
Riviera Oaks Resort & Racquet Club
RESERVATION DETAILS
What is the cancellation policy for custom trips?
For the full cancellation and weather policy, please go online here.
What are the payment details?
When booking your racquets on-court details and accommodations through Experience Travel, you are prepaid in full for your trip, except for incidentals. When you check-in at the front desk, you will be required to put a card on file for incidentals. The Resort will put a hold amount on your card which will drop off upon check-out minus any incidental charges.
If you have any questions regarding your incidental charges, please contact the front desk at check-out. If you still have questions upon leaving the resort, reach out to your Racquets Travel Advisor.
What is the number for a Racquets Travel Advisor?
If you have any questions regarding a custom racquets vacation booked through Experience Tavel, please call your Racquets Travel Advisor at 866-397-4040.
CHECK-IN AND ACCOMMODATION DETAILS
What is the address to the main hotel?
25382 Pappas Road, Ramona, CA 92065
What are the check-in details?
Check-in begins at 4:00pm and takes place at the front desk in the main lobby.
Upon arrival, please check in with the front desk. If your room is not yet ready, the front desk team will place you in the queue and notify you as soon as your accommodations become available.
What are the check-out details?
Check-out is at 10am. Please note that late check-out requests cannot be guaranteed and are subject to availability on the day of departure. If you would like to request a late check-out, please contact the front desk on the morning of your departure to check availability.
Can I add my reward number to this reservation?
Unfortunately, when booking through Experience Travel, we are unable to add your member number to your reservation due to the already discounted rate when bundling your on-court time and accommodations.
Can I request a roll away bed?
Rollaway beds are not available for any room type.
Does my room have a fridge, coffee, washer or dryer?
Riviera Oaks offers suite-style accommodations with a refrigerator and coffee maker.
Complimentary washer and dryers are available on site.
Does the Resort allow pets?
Pets are not permitted at Riviera Oaks Resort & Racquet Club.
Can I ship a package to the Resort?
Please contact Riviera Oaks Resort directly at 760-788-7711 to confirm whether packages can be accepted before or during your stay, as well as any delivery requirements or fees.
TRANSPORTATION INFORMATION
How does the transportation to and from the airport work?
The nearest major airport to Riviera Oaks Resort & Racquet Club is San Diego International Airport (SAN), approximately 50–60 minutes away by car, depending on traffic.
We recommend arranging a rideshare or taxi in advance, or renting a car for greater flexibility during your stay.
How can I get around the resort property?
Riviera Oaks Resort offers on-site bike rentals, and guests can enjoy walking and biking in the surrounding area.
Does the resort offer valet or self-parking?
Complimentary self-parking is available on site. Please contact the resort directly to confirm the availability of valet parking, electric vehicle charging stations, and parking at the Racquet Club.
ON COURT DETAILS
What is the number for the pro shop?
If you need to reach out directly to the Pro Shop with any questions, please call 760-788-0999. Your Racquets Travel Advisor can also assist with coordinating schedule changes.
Where are the courts located?
The tennis courts are located on the Riviera Oaks Resort property at the Riviera Oaks Racquet Club. Please check with the front desk for directions to the courts upon arrival.
How can I request lesson times or game matching services?
When registering, please outline your preferred times for lessons each day. We do our best to accommodate them based on availability with our staff for each day throughout your trip. We cannot guarantee your preferred time, but we will get as close as possible.
Our coaches are happy to help game arrange with other resort guests and locals during your trip. We cannot guarantee any specific match ups until you have arrived. We always recommend talking to guests in the morning clinics, as they are typically looking for more play as well.
Can I add on court reservations for additional play on my own?
When booking your tennis and accommodations through Experience Travel, you are able to reserve courts for additional play on your own at no additional cost. We can accommodate up to 2 hours/group/day. Requests can be made prior to arriving and are based on availability at the time of inquiring.
If booking your accommodations separately, you are unable to reserve courts to play on your own.
After booking, can I add on additional clinics and lessons?
Yes. Even after booking, please reach out to your tennis travel concierge from your original quote, and they are happy to look at adding on additional clinics or lessons at the a la carte rate. Adding on clinics and lessons are based on availability.
Is there a dress code on court?
Appropriate court shoes are required on the courts, but clothes of any color are allowed.
Are racquets available to demo?
Yes, our pro shop offers a variety of HEAD tennis racquets and pickleball paddles for demo. They are full service with stringing.
How many courts are there?
There are 12 hard tennis courts, including 4 lighted courts, and 12 dedicated pickleball courts, including 8 lighted courts.
Is there a locker room at the courts?
Yes, the Racquet Club features full-sized locker rooms, showers, and a sauna.
ADDITIONAL ACTIVITIES AVAILABLE ON THE RESORT
Do you want to add golf to your stay?
Several golf courses are located near Riviera Oaks Resort, including San Vicente Country Club and Mt. Woodson Golf Club. To explore courses and arrange tee times, please contact the golf course directly San Vicente Resort or Mt. Woodson Golf Club.
Does the resort offer childcare?
No, the resort does not offer childcare. They do offer seasonal junior sports camps for children ages 5–12, featuring tennis, pickleball, swimming, arts and crafts, games, and team competitions. Camp schedules and availability vary by season.
What other activities does Riviera Oaks offer?
The resort offers a variety of recreational activities, including tennis, pickleball, swimming, biking, hiking, fitness facilities, basketball, billiards, and access to nearby wineries and golf courses. Explore more on the Riviera Oaks Resort website.
Do you want to add spa services to your stay?
Riviera Wellness Spa is located on the property and offers massages, facials, body treatments, waxing, LED light therapy, and hair salon services. Please call 760-788-3738 or visit the Riviera Wellness Spa website.
Are there pools at the resort?
The resort offers outdoor swimming pools and a hot tub for guests to enjoy.
FOOD OPTIONS
Dining on property?
The resort does not have a full-service restaurant on site. However, a variety of restaurants, cafés, and dining options are available in nearby Ramona.
WEATHER
What is the average weather at Riviera Oaks?
Average daytime temperatures range from the mid-60s°F in winter to around 90°F in summer. Evenings can be cool, so bringing layers is recommended. Rain is most common from November through March. Visit Weather Spark’s Ramona climate guide.
What if it rains or we experience inclement weather throughout our trip?
If rain or weather affects any of the scheduled on-court time, the Director of Racquets will do their best to reschedule while you are there. If they are unable to do so, we will issue a refund for any missed on court time.