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Rosewood Bermuda FAQ Bermuda

Reservation Details
RESERVATION DETAILS 

What is the cancellation policy for custom trip? 

  • Cancellations outside 14 days receive a 100% refund. 
  • Cancellations inside of 14 days you will receive a 50% refund of the total monies paid. 
  • Postponements inside 14 days and at least 4 days ahead of arrival date will receive a 100% credit for future use, valid for 365 days. 
  • Postponements inside 4 days will receive a 50% credit for future use, valid for 365 days.
 

What are the payment details?

  • When booking your tennis and accommodations through CDT, you are prepaid in full for your trip, except for incidentals. When you check-in at the front desk, you will be required to put a card on file for incidentals. The resort will put a hold amount on your card which will drop off upon check-out minus any incidental charges. 
  • If you have any questions regarding your incidental charges, please contact the front desk at check-out. If you still have questions upon leaving the resort, reach out to your travel specialist with CDT.  
 

What is the number for travel specialist?

  • If you have any questions regarding a custom tennis vacation booked through Cliff Drysdale, please call your travel specialist at 866-397-4040. 
CHECK-IN AND ACCOMMODATION DETAILS 

What is the address to the main hotel?

  • 60 Tucker's Point Dr., Hamilton Parish, HS 02 Bermuda
  • Check-in is at 3pm 
  • Check-out is at 12pm 
  • Early and late check-outs can be requested, but they are not guaranteed. 
 
Can I request a roll away bed? 
  • We can request a roll away bed, but please note that additional guests in the room will result in an additional charge.
Does my room have a fridge, coffee, washer or dryer? 
  • Yes, the rooms have Nespresso Coffee Bar and Tea and refrigerator.
Does Rosewood Bermuda allow pets? 
  • Rosewood Bermuda is a pet-friendly resort and accepts pets and service animals with respect to policies to ensure the comfort of pets, owners and other guests as follows:
    • ​The maximum weight for a pet is 25 pounds. 
    • One pet is allowed per room.
    • A one-time cleaning fee of $250 per pet, per room will be charged upon check-out. 
    • Pet owners will be asked to complete a Pet Policy Waiver prior to check-in. The waiver includes additional guidelines to maintain the safety of pets and courtesy for other guests and members. 
    • Please contact Bermuda.concierge@rosewoodhotels.com for more information on traveling with pets.  
TRANSPORTATION INFORMATION 
How does the transportation to and from the airport work? 
  • Transportation Rosewood Bermuda is only 2.6 miles from L.F. Wade International Airport (BDA). Airport transportation is available for $45/vehicle and includes welcome at airport and escort by taxi to Rosewood Bermuda. Vehicles can accommodate a maximum of 4 guests with luggage. Larger vehicles are available upon request at an additional fee. To reserve transportation, please call 441-298-4000.  
Does the resort offer valet or self parking?
  • Valet parking and self-parking are free of charge.
TENNIS DETAILS 
What is the number for the tennis pro shop? 
  • If you need to reach out directly to the tennis pro shop with any questions, please call +1 441-298-4000.
Where are the courts located? 
  • The tennis courts are a short shuttle ride from the main hotel. You will pass the tennis courts before you arrive at the Golf Club. 
 
How can I request lesson times or game matching services?
  • When registering, please outline your preferred times for lessons each day. We do our best to accommodate them based on availability with our staff for each day throughout your trip. We cannot guarantee your preferred time, but we will get as close as possible. 
  • Our coaches are happy to help game arrange with other resort guests and locals during your trip. We cannot guarantee any specific match ups until you have arrived. We always recommend talking to guests in the morning clinics, as they are typically looking for more play as well.  
 
Can I add on court reservations for additional play on my own? 
  • When booking your tennis and accommodations through CDT, you are able to reserve courts for additional play on your own at no additional cost. We can accommodate up to 2 hours/group/day. Requests can be made prior to arriving and are based on availability at the time of inquiring.  
  • If booking your accommodations separately, you are unable to reserve courts to play on your own
 
After booking, can I add on additional clinics and lessons? 
  • Yes. Even after booking, please reach out to your tennis travel concierge from your original quote, and they are happy to look at adding on additional clinics or lessons at the a la carte rate. Adding on clinics and lessons are based on availability. 
 
Is there a dress code at Racquet Park?  
  • All players are asked to check-in and register at the pro shop at least 10 minutes prior to their scheduled court time. Proper tennis attire is required; cut-off shorts, t-shirts, and tank tops are not permitted. Proper clay court shoes must be worn during play. Proper tennis etiquette should be observed and USTA tennis rules shall apply at all times. 
Are rackets available to demo?
  • Yes, our tennis pro shop offers a variety of Head tennis rackets and pickleball paddles for demo, and they are full service with stringing. 
How many courts are there?
  • The Signature Cliff Drysdale-designed racquet facility offers 4 Har-Tru tennis courts.
ADDITIONAL ACTIVITIES AVAILABLE ON THE RESORT 
Do you want to add on golf to your stay?  
Does the resort offer childcare? 
  • Kids Summer Hangouts
  • The Summer Hangouts are curated for children ages 5-9. Beyond summer, week-long camps will be available during seasonal holidays including Thanksgiving, and the Festive season. 
What other activities does Rosewood Bermuda offer?  
Do you want to add on Spa services to your stay? 
FOOD OPTIONS 
What are the reservation information for dining
  • Epicurean Experiences – Embark on a journey of culinary exploration. Rosewood Bermuda’s epicurean adventures highlight imaginative dishes of vibrant sights, aromas and flavors, paired with unforgettable settings. 
  • Island Brasserie – Steakhouse favorites made from the finest choice cuts and locally harvested ingredients in a modern, casual setting. 
  • Sul Verde – Authentic Italian dishes with classic wines and homemade grappas. 
  • Beach Club Restaurant – Simple yet sophisticated al fresco dining overlooking pink and sand beaches. 
  • Tucker’s Bar – Classic cocktails and Bermuda favorites served with light snacks. 
  • Conservatory Bar & Lounge – Handcrafted cocktails enhanced with fresh botanicals, house-made infusion and the latest mixology techniques. 
 
WEATHER 
What is the average weather in Bermuda?
What if it rains or we experience inclement weather throughout our trip? 
  • If rain or weather affects any of the scheduled tennis, the Director of Tennis will do their best to reschedule while you are there. If they are unable to do so, we will issue a refund for any missed tennis. 
Check in and Accommodatios
Transportation Information
Tennis Details
Activities
Food Options
Weather
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